Refund policy

At Nouri's Flowers, we take pride in the freshness and quality of our floral arrangements. To ensure your complete satisfaction, we offer a 5-Day Guaranteed Freshness policy.

Return Policy Details:

1. Duration: This policy is valid for 5 days from the date of delivery.

2. Guarantee: We guarantee that our flowers will maintain their freshness and beauty for a full 5 days. If you find that your flowers have not lived up to this promise, we are happy to offer a replacement or a refund.

3. Conditions for Returns/Replacements: If your flowers do not stay fresh for the guaranteed duration, please contact us within the 5-day period. We may request photos of the flowers for our quality assessment.

4. Process: To initiate a return or replacement, please contact our customer service team with your order details. We will guide you through the simple process.

5. Refunds: Refunds will be processed in the same method of payment used for the purchase. Please allow a few days for the transaction to be reflected in your account.

6. Exclusions: This policy does not cover issues arising from improper care or handling of the flowers once they are delivered.

We are committed to delivering the finest floral experiences. Your satisfaction is our top priority, and this policy is part of our dedication to ensuring you receive the best from Nouri's Flowers.